Return Policy
Effective Date: January 7, 2025
Thank you for choosing Lea Vee. We value your trust and are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied with your order, we’re here to help.
Returns
We offer a straightforward return policy to make the process seamless for you. If you wish to return a product, please ensure the following conditions are met:
- The return is initiated within 80 days of receiving the item.
- The item is unused, in its original condition, and accompanied by its original packaging.
To begin the return process, email us at ellelianproducts@gmail.com with your order number and a brief explanation of the reason for the return. Our customer service team will provide you with detailed instructions to complete your return.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approved Returns: Refunds will be processed to your original payment method. Please note that the time it takes to reflect on your account may vary depending on your payment provider’s policies.
Exchanges
Need a different size, color, or product? We’re happy to assist! Contact us at ellelianproducts@gmail.com, and we’ll guide you through the exchange process to ensure you receive the desired item as soon as possible.
Shipping Costs
- Customers are responsible for the return shipping costs.
- Shipping fees are non-refundable. If a refund is approved, the return shipping cost may be deducted from the total amount refunded.
Contact Us
Your satisfaction is our priority. If you have any questions about our return policy or need further assistance, please don’t hesitate to reach out to us at ellelianproducts@gmail.com.
Thank you for shopping with Lea Vee!